Preston Volkswagen Specialist (also referred to as "we", "us", or "our") holds your privacy in high regard and pledges to safeguard the personal information of our website users and service patrons. This Privacy Policy illustrates the types of personal information we collect, its application, and the measures we employ to protect your data when interacting with our website and services.
By using our website and services, you consent to the collection, application, and disclosure of data by this Privacy Policy. If these terms do not align with your preferences, please refrain from using our website or services.
Data Collection:
We may collect, retain, and use the following categories of personal data:
- Personal Identification Data: Includes your name, email, contact number, and address, which are shared when creating an account, scheduling an appointment, or requesting a quote. This data facilitates account creation, communication, and personalized service delivery. It may also be utilized for sending essential notifications or promotional materials related to our services.
- Vehicle Information: Encompasses details about your vehicle such as make, model, registration number, and service history, shared during interactions with us. This information enables us to provide tailored services, and maintenance suggestions, and maintain accurate records.
- Technical Data: Information such as your IP address, browser type, operating system, and device type are automatically collected when you visit our website. This data supports us in analyzing website performance, enhancing user experience, and securing our website.
- Usage Data: Information regarding the pages visited, time spent on our website, and interactions with our content are automatically collected when browsing our website. This data assists us in improving our website and services and understanding our users' preferences.
- Additional Personal Information: Includes any other information you provide to us, such as feedback, inquiries, or testimonials. This data helps us improve our services and address your concerns.
Usage of Personal Data:
Your data may be employed for the following purposes:
- Service Delivery and Account Management: Your data facilitates service delivery, request processing, appointment management, and account maintenance.
- Communication: Your contact information is utilized for sending service-related messages, appointment reminders, updates, and promotional offers. Subscribers may also receive newsletters and other informational materials.
- Website and Service Improvement: Usage data and visitor behaviour analysis help identify areas for improvement, optimize website performance, and innovate features or services for better user experience.
- Website Security: Technical data assists in monitoring and safeguarding our website, detecting and mitigating fraudulent activities, and securing our users' data.
- Legal Obligations: Your data may be used to comply with legal or regulatory requirements, respond to law enforcement requests, or protect our legal rights.
Sharing Personal Data:
Your data may be shared with third parties under the following circumstances:
- Third-Party Service Providers: We may partner with external service providers to help us deliver our services, perform specific tasks on our behalf, or provide technical support. Such providers are granted access to your data strictly necessary to perform their duties and are bound by stringent confidentiality agreements.
- Legal Obligations: If demanded by law, regulation, or court order, your data may be disclosed. This may involve sharing data with government bodies, law enforcement, or other parties to fulfil legal obligations or as part of an investigation.
- Legal Proceedings: Your data may be shared in the context of ongoing or prospective legal proceedings to establish, exercise, or defend our legal rights.
- Fraud Prevention: Your data may be shared with other entities for fraud prevention, risk assessment, or to safeguard our legal rights and interests.
Rest assured, we will not sell, rent, or lease your data to any third party for marketing purposes without your explicit consent.
Data Retention and Security:
We will retain your data as long as necessary to provide our services, comply with legal obligations, or resolve disputes. We have implemented robust security measures, including encryption, access controls, and secure storage, to prevent unauthorized access or compromise of your data.
Your Rights:
About your data, you hold the following rights:
- Access Right: You may request a copy of the data that we hold. We will provide this information in a commonly used electronic format.
- Rectification Right: If any personal data we hold about you is inaccurate or incomplete, you can request correction or updating of such information.
- Objection Right: You can object to our processing of your data for direct marketing purposes. Upon receiving your objection, we will discontinue using your data for these purposes.
- Consent Withdrawal Right: If you have given us consent to process your data, you can withdraw it at any time.
To exercise these rights, please contact us using the details provided below.
Third-Party Websites:
Please note that our website may contain links to third-party websites. We bear no responsibility for the privacy policies or practices of these websites. This Privacy Policy applies solely to our website and services.
Privacy Policy Updates:
We may occasionally revise this Privacy Policy by posting a new version on our website. We advise you to periodically review this page to stay informed about any changes. We may also notify you about significant modifications via email or a notice on our website.